Enjoy complimentary shipping on all orders over €250. 

Shipping

We carefully prepare every order from our Barcelona studio and aim to make your shopping experience as smooth as possible. All orders are shipped via UPS and are typically delivered within 24–72 hours, depending on the destination. Deliveries to remote areas or during public holidays may require an additional business day.

Please ensure that your shipping address is complete and accurate when placing your order. CARLOTA CAHIS cannot be held responsible for orders delayed or lost due to incorrect or incomplete shipping information. In these cases, customers are responsible for contacting UPS directly to resolve the issue.

We work exclusively with trusted carriers such as UPS, who manage customs clearance whenever applicable to ensure the smoothest possible delivery.

Duties & Taxes

For destinations outside the European Union, local customs duties and import taxes may apply depending on your country's regulations. These charges are determined by local authorities and remain the responsibility of the customer.

 

Shipping Rates

Zone	Countries	Shipping Fee
Zone 1	Spain, Andorra, Balearic Islands, Canary Islands	€5
Zone 2	France, Italy, Monaco, Portugal	€8
Zone 3	Germany, Netherlands, Belgium	€8
Zone 4	Austria, Denmark, Ireland, Sweden, Estonia, Greece, Finland, Hungary	€12
Zone 5	Poland, Czech Republic, Malta, Romania, Slovakia, Slovenia, Croatia, Cyprus, Bulgaria	€15
Zone 6	United Kingdom	€10
Zone 7	Switzerland, Liechtenstein, Norway, Morocco	€15
Zone 8	Saudi Arabia, United Arab Emirates, Bosnia & Herzegovina, Åland Islands, Montenegro, Iceland, Turkey, Tunisia	€50
Zone 9	United States ($17.50 USD), Canada (24.41 CAD)	€15
Zone 10	Latin America, Asia, Australia and selected international destinations*	€50
Zone 11	China (225 CNY), South Korea (43,500 KRW), Japan (5,400 JPY), Singapore (46 SGD)	€30

 

*Includes Argentina, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Bhutan, Bolivia, Brazil, Brunei, Cambodia, Chile, Colombia, Ecuador, El Salvador, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mexico, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestinian Territories, Peru, Philippines, Qatar, Sri Lanka, Taiwan, Tajikistan, Thailand, Tunisia, Turkey, Turkmenistan, Uzbekistan, Venezuela, Vietnam, Yemen, and other destinations within this shipping zone.

---

Política de Envíos

Cada pedido se prepara cuidadosamente en nuestro estudio de Barcelona y se envía con transportistas de confianza para garantizar que llegue a ti en las mejores condiciones.

Disfruta de envío gratuito en todos los pedidos superiores a 250 €.

Envíos

Todos los pedidos se envían mediante UPS y, por lo general, se entregan en un plazo de 24 a 72 horas, dependiendo del destino. Las entregas en zonas remotas o durante días festivos pueden requerir un día laborable adicional.

Por favor, asegúrate de que la dirección de envío sea correcta y esté completa antes de finalizar tu compra. CARLOTA CAHIS no podrá responsabilizarse de los pedidos retrasados o perdidos debido a direcciones incorrectas o incompletas. En estos casos, será responsabilidad del cliente ponerse en contacto directamente con UPS para gestionar la incidencia.

Trabajamos exclusivamente con transportistas de confianza como UPS, que gestionan los trámites aduaneros cuando es necesario para garantizar una entrega lo más rápida y sencilla posible.

Aranceles e impuestos

Los pedidos enviados fuera de la Unión Europea pueden estar sujetos a aranceles, impuestos de importación u otros cargos establecidos por las autoridades del país de destino.

Estos importes son determinados por las autoridades locales y, cuando correspondan, serán responsabilidad del cliente.