Returns Policy

In CARLOTA CAHIS, we have a 14-day return policy, which means you have 14 days after receiving your item to make your return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Responsibility for the return is yours until the parcel reaches us.

Send us an email to letting us know the reasons why you want to return your purchase and we will guide you on what you have to do. 

After reviewing the product and this is found in its original condition you have a right to receive a refund for your returned item. Your refund will be credited to the original purchaser’s payment card or PayPal account. 

You will receive a partial refund of your purchase as the returning costs will be discounted. Prices for returns are equal to the shipping prices, which you may want to check out on our shipping policy page

We only offer a returning label within the European Union. International returns are the responsibility of the customer, however, our Customer Service team will be more than happy to assist you if you have any questions during the process.

You can also exchange your items instead. 

We aim to refund you within 10 days of having received the returned item. Refunds can then take up to 4 working days to show on your account.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain type of items cannot be returned such as pre orders or personalized or sales.