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Shopping Guide

Shopping Guide

How can I pay for my purchases?

Payment can be made by credit or debit card (Visa, MasterCard, Visa debit and Amex) and with PayPal.

How much does the shipping cost and what is the delivery time?

The cost of shipping in Spain will be € 6.51. Changes and returns are completely free. The transportation of the items purchased in our e-shop is done through SEUR and the approximate delivery time is 2 to 4 business days. Remote areas and holidays can mean that approximately 1 day is added over the indicated periods.

Is it safe to buy in the e-shop?

In CARLOTA CAHIS we know how important it is to protect your data during the purchase process. That’s why we use a secure payment system: the encrypted exchange of data via SSL protocol of up to 256 bits and the direct communication of the client with the financial institution when paying with a bank card.

Can I change or return items?

If for any reason upon receiving your order, you are not completely satisfied with it, you have 60 days from when you receive the product to return it or change it. To request a change simply fill in the return order you will find in the package of your order and contact Customer Service. For more information, see the section change, return and cancellation.

How can I contact customer service?

You can contact us from the Contact section of our website.

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